Privacy policy

Last updated: 6 October 2026

At Dog Love we look after your dog, and we look after your information too. This policy explains what personal information we collect, why we collect it, who we share it with and how you can access or correct it.

Dog Love is a trading name of Dogify Pty Ltd (ABN 50 636 316 188), 11 Athol Avenue, Tranmere SA 5073. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

1. What we collect

  • Contact and order details: your name, email address, phone number, delivery and billing addresses, what you buy and your order history.
  • Payment details: payments are processed by our payment providers. We see the payment method used and the last few digits of a card, but we never see or store your full card details.
  • Grooming and daycare bookings: your contact details and information about your dog, such as their name, breed, size, age, coat, behaviour or health notes and vaccination details.
  • Messages and feedback: what you tell us when you email, text, call, fill in a form or leave a review.
  • Marketing preferences: whether you have subscribed to our emails and how you interact with them.
  • Website and device information: your IP address, browser and device type, approximate location, the pages you view and how you arrived at our site, collected through cookies and similar tools.
  • Photos and videos: photos and short videos of your dog taken during grooming or daycare.

You do not have to give us your personal information, but without it we may not be able to fill an order, take a booking or answer a question. You can browse our website and ask general questions without telling us who you are.

2. How we collect it

Mostly we collect information directly from you, when you place an order, make a booking, subscribe, contact us or leave a review. We also collect some information automatically when you use our website, and receive some from the services that help us run the business, such as our payment, booking, analytics and advertising providers.

3. Why we use it

  • To process, pack, deliver and support your orders, including pickups, returns, exchanges and guarantee claims.
  • To take and manage grooming and daycare bookings and to care for your dog safely while they are with us.
  • To answer your questions and keep you updated about your order or booking.
  • To send you news, offers and tips by email, only if you have agreed to receive them.
  • To understand how people use our website so we can improve it, and to show relevant Dog Love ads on other websites and apps.
  • To prevent fraud, keep our website secure and meet our legal, tax and accounting obligations.

We do not sell your personal information.

4. Photos and videos of your dog

We love sharing happy dogs. Daycare photos and videos are shared in a private WhatsApp group for our daycare families, and we sometimes post photos of dogs in our care on Instagram and on our website. If you would prefer we do not share photos of your dog, just tell us and we will respect that. If you appear in a photo yourself, we will ask before posting it.

5. Email marketing

We only send marketing emails if you have subscribed or agreed to receive them. Every email tells you who it is from and includes an easy way to unsubscribe, and you can also ask us directly. We do not send marketing texts. We will still send you messages you need about your orders and bookings.

6. Cookies, analytics and advertising

Our website uses cookies and similar technologies to keep your cart working, remember your preferences, measure how the site is used and show you relevant ads. These include tools from Shopify, Google (including Google Analytics and Google Ads), Meta (the Meta pixel and Conversions API, for Facebook and Instagram ads) and Klaviyo.

When you use our website, we share some information with Meta, such as the pages and products you view, items you add to your cart, your purchases, and contact details such as your email address or phone number in a scrambled (hashed) form. Meta uses this to measure how our ads perform and to show Dog Love ads on Facebook and Instagram to people who have visited our website.

You can control cookies through your browser settings, and blocking some cookies may stop parts of the site working. You can manage how Google personalises ads at adssettings.google.com, and opt out of Google Analytics at tools.google.com/dlpage/gaoptout. You can manage the ads you see on Facebook and Instagram in the ad preferences section of your Meta Accounts Center.

7. Who we share it with

We share personal information only with the people and services that help us run Dog Love, and only as much as they need. These include:

  • Shopify, which hosts our online shop and processes orders.
  • Payment providers, including Afterpay if you choose it.
  • Delivery partners, so your order reaches you.
  • Our booking system for grooming and daycare appointments.
  • Email and marketing tools, such as Klaviyo.
  • Analytics and advertising providers, such as Google and Meta.
  • Our review platform, for reviews you choose to leave.
  • Our accountant and other professional advisers.

We may also disclose information if the law requires it, if it is needed to protect someone's health or safety, or as part of a sale of our business, in which case your information would stay protected under a policy like this one.

8. Information stored outside Australia

Some of the services we use store or process information outside Australia, including in the United States, Canada and countries in the European Union. We choose established providers and take reasonable steps to make sure they protect your information.

9. Keeping your information safe

We keep your information in secure systems with access limited to the people who need it. Our website uses encrypted connections, and payments are handled by providers that meet the Payment Card Industry security standards. No system is perfectly secure, but we take care to protect your information from misuse, loss and unauthorised access.

If we ever have a data breach that is likely to cause you serious harm, we will tell you as soon as we can and explain what you can do.

10. How long we keep it

We keep personal information only for as long as we need it for the reasons above. Order and payment records are kept for at least five years because Australian tax law requires it. When we no longer need information, we delete it or make it anonymous.

11. Accessing and correcting your information

You can ask to see the personal information we hold about you, or ask us to correct or update it, at any time. Email info@dogloveservices.com.au and we will respond within 30 days. If we cannot give you access to something, we will explain why.

12. Questions and complaints

If you have a question or a concern about how we have handled your information, please contact us first so we can put it right. We will look into it and reply within 30 days.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

13. Children

Our online shop is for adults. If you are under 18, please ask a parent or guardian to place your order or make your booking.

14. Changes to this policy

We may update this policy when our services or the law change. The date at the top shows when it last changed.

15. Contact us

Dog Love, operated by Dogify Pty Ltd (ABN 50 636 316 188)
11 Athol Avenue, Tranmere SA 5073
Email: info@dogloveservices.com.au
Phone or text: 0424 444 420