Refund policy
Returns, exchanges and our guarantee
We want you and your dog to love what you buy from Dog Love. Here is exactly how returns, size exchanges and our harness guarantee work.
30 day returns and exchanges
- You can return or exchange an item within 30 days of delivery. For orders placed between 24 December and 21 January, you have 40 days.
- Items must be unused, in new condition and in their original packaging. For hygiene reasons we can’t take back used items unless they are faulty.
- Size exchanges are free. Send the original back and we post the new size to you at no charge.
- For size exchanges and change of mind returns, you cover the postage back to us, or you can drop the item at our Tranmere salon for free.
How to return or exchange
- Email info@dogloveservices.com.au or text 0424 444 420 with your order number and what you would like to do.
- Post the item to Dog Love, 11 Athol Avenue, Tranmere SA 5073, or drop it in at the salon. Let us know first so we can look out for it.
- Once we receive and check it, approved refunds are processed within 7 business days to your original payment method, and we email you when it is done.
DogLove Pro harness: 90 day guarantee against faults
This is separate from the 30 day return window. If a buckle, clip, strap or seam on your DogLove Pro harness fails in normal use within 90 days of delivery, we will refund you in full, or replace it if you prefer.
To claim, email or text us your order number, a short description and a photo of the problem. We will arrange the return and cover the postage. Chewing and accidental damage are not covered.
The benefits of this guarantee are in addition to other rights and remedies you have under the law in relation to the goods.
Faulty or damaged items
If anything you buy from us arrives damaged or develops a fault, contact us with your order number, a short description and photos. We will repair, replace or refund it in line with the Australian Consumer Law, and we cover the return postage.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Contact us
Dog Love (ABN 50 636 316 188)
11 Athol Avenue, Tranmere SA 5073
info@dogloveservices.com.au
0424 444 420