Shipping policy

Shipping

Every order is packed by hand and sent from our salon in Tranmere, South Australia.

Same day dispatch

• Order before 2pm Adelaide time on a business day and your order leaves the same day.
• Orders placed after 2pm, on weekends or on public holidays go out the next business day.
• We email your tracking number as soon as your order is on its way. Please allow up to 48 hours for tracking to update.

Shipping rates and delivery times

• Australia: $9.95 flat rate, and free on orders of $79 or more. Delivery usually takes 2 to 5 business days from dispatch, a little longer to remote areas and around public holidays.
• New Zealand: $29.99 AUD tracked shipping. Delivery usually takes 5 to 9 business days from dispatch.
• Free local pickup: choose pickup at checkout and collect your order from our Tranmere salon. Most pickup orders are ready within 24 hours.

New Zealand duties and taxes

Orders to New Zealand may attract import duties and taxes, including GST, once they arrive. These are the customer's responsibility.

Questions about your order

If your order hasn't arrived within 7 business days of your shipping confirmation email, get in touch and we'll sort it out.

Email: info@dogloveservices.com.au
Text: 0424 444 420