Terms of service

Last updated: 5 October 2026

Thanks for shopping with Dog Love. These terms explain how our website and online shop work, and what you and we can expect from each other when you buy from us. We have kept them as plain as we can.

1. About us

Dog Love is a trading name of Dogify Pty Ltd (ABN 50 636 316 188). We run a dog grooming salon and daycare at 11 Athol Avenue, Tranmere SA 5073, and sell dog products through dogloveservices.com.au.

In these terms, "we", "us" and "our" mean Dogify Pty Ltd trading as Dog Love, and "you" means the person using our website or buying from us.

These terms cover our website and online shop. By using the website or placing an order, you agree to them. They work together with our shipping policy, refund policy and privacy policy.

2. Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms excludes, restricts or changes those rights, or any other right you have under the law that cannot be excluded. If you live in New Zealand, you also keep the rights you have under New Zealand consumer law.

3. Products, photos and sizing

  • We do our best to describe and photograph every product accurately. Colours can look slightly different from screen to screen.
  • Our size charts and fit guides are a helpful starting point, not a promise that a size will suit every dog. If a size is not right, our refund policy explains how size exchanges work.
  • Product availability can change quickly, especially for popular sizes and colours.

4. Prices and payment

  • All prices are in Australian dollars and include GST.
  • Shipping is added at checkout and shown before you pay. Orders to New Zealand may attract import duties and taxes on arrival, which are the customer's responsibility.
  • You can pay with the payment options shown at checkout. Payments are processed securely by our payment providers, and we never see or store your full card details.
  • If you choose a buy now, pay later option such as Afterpay, that provider's own terms also apply to your payment.

5. Your order

  • When you place an order, we email you to confirm we have received it. Our agreement to sell you the goods is made when we accept your order and prepare it for dispatch or pickup.
  • If a product turns out to be unavailable, or a price or description on our website is clearly wrong, we will contact you before sending anything. You can then choose to go ahead at the correct price, choose something else, or cancel for a full refund.
  • We may decline or cancel an order if we reasonably suspect fraud or misuse, or if we cannot supply the goods. If we cancel, we refund you in full to your original payment method.
  • Please check your delivery details carefully. If you notice a mistake, contact us as soon as you can and we will do our best to fix it before your order leaves.

6. Shipping, delivery and pickup

Dispatch times, delivery times, shipping costs and free pickup from our Tranmere salon are explained in our shipping policy. Delivery times are estimates, but if your order is lost or damaged in transit, contact us and we will sort it out with you.

7. Returns, exchanges and our harness guarantee

Our refund policy explains our 30 day returns and size exchanges, the 90 day guarantee against faults on the DogLove Pro harness, and what happens if something arrives faulty or damaged. These sit alongside your rights under the Australian Consumer Law, never in place of them.

8. Using our products safely

  • Fit a harness or collar as the product guide explains, and check the fit regularly, especially on a growing puppy or a dog with a changing coat.
  • Supervise your dog while they wear a harness, collar or lead, and take the harness off at home and when your dog is left alone or in a crate.
  • A walking harness is not a car restraint unless we clearly say a product is designed and tested for car travel.
  • Use grooming products as directed. If your dog's skin shows redness or irritation, stop using the product and speak with your vet.
  • Check products regularly for wear, chewing or damage, and stop using anything that is damaged.

9. Information and articles on our website

Our blog and guides share what we have learned from years of grooming and caring for dogs in our salon. They are general information, not veterinary advice. If you are worried about your dog's health, skin or behaviour, please speak with your vet.

10. Reviews and content you send us

  • When you leave a review or send us photos, you confirm the content is yours, honest, and does not break anyone else's rights.
  • You allow us to show your review, and any photos you choose to include, on our website and social media with the name you provide. You can ask us to remove them at any time.
  • We publish genuine reviews, good and bad. We may remove content that is offensive, unlawful, unrelated to the product or that includes someone else's personal information.

11. Our content

The text, photos, graphics and designs on this website belong to us or to the people who license them to us. You are welcome to view, share links to and print pages for your own personal use, but please do not copy or reuse our content for commercial purposes without our written permission.

12. Using the website fairly

Please do not use our website for anything unlawful, try to interfere with its security or operation, scrape or collect other people's information, or post anything false, abusive or harmful. We may block access for anyone who does.

13. Other websites and services

Our website links to and uses services run by other businesses, such as payment providers, booking and review tools, maps and social media. Their own terms and privacy policies apply when you use them, and we are not responsible for their content.

14. Our responsibility to you

We are responsible for loss or damage you suffer that is a reasonably foreseeable result of us breaking these terms or failing to take reasonable care. We are not responsible for loss that was not reasonably foreseeable, or for business losses where you buy goods for business resale.

Nothing in this section limits your rights under the Australian Consumer Law, or our responsibility for anything that by law cannot be limited.

15. Privacy

We look after your personal information as explained in our privacy policy.

16. Changes to these terms

We may update these terms from time to time, for example when the law or our services change. The date at the top shows when they last changed. The terms in place when you place an order are the ones that apply to that order.

17. The law that applies

These terms are governed by the law of South Australia and the Commonwealth of Australia. If a dispute comes up, please talk to us first, as most problems are fixed quickly. If we cannot fix it together, the courts of South Australia can decide it.

18. Contact us

Dog Love, operated by Dogify Pty Ltd (ABN 50 636 316 188)
11 Athol Avenue, Tranmere SA 5073
Email: info@dogloveservices.com.au
Phone or text: 0424 444 420